Recording will not start
Open Settings › Privacy & Security › Microphone and enable Voice Routine. Then fully close and reopen the app.
Preview has no sound
Raise media volume, disconnect an unintended Bluetooth output, and make a short new recording to test.
Reminder did not arrive
Open iOS Settings › Notifications › Voice Routine. Allow notifications and confirm that Focus mode is not silencing them.
Premium is not active
Use Restore Purchases with the Apple Account that made the purchase. Confirm that App Store access is available.
Audio in the background
Voice Routine supports background audio for an active routine. iOS can still stop playback after a forced quit, restart, low-resource event, or audio-route interruption. Reopen the app and start the routine again.
Your local data
Recordings and routines are stored locally. Deleting the app can remove them. Back up anything you cannot recreate before reinstalling or changing devices.
Before contacting support
Include your iPhone model, iOS version, Voice Routine version, selected app language, what you expected, and the exact steps that caused the issue. A screenshot helps; do not send private recordings unless you intentionally choose to.
Email support
Do not include your Apple Account password, payment card details, or other secrets.